BACKBASE

DESIGN SYSTEM

THE CHALLENGE

Kissflow design system grapples with a range of issues that collectively undermine the cohesiveness and effectiveness of our brand. From a lack of brand consistency and accessibility guidelines, hindering inclusivity, to the absence of a responsive type system leading to disjointed design efforts, our system falls short.

The dearth of centralized marketing components further compounds the challenge, dispersing branding efforts. The consequence is a surge in repetitive work, as designers grapple with inconsistent guidelines. Ultimately, this results in a diminished brand touch, eroding the potential for creating memorable user experiences.

Addressing these issues is paramount not only for design efficiency but also for fortifying our brand identity and fostering meaningful connections with our users.

SOLUTION

1450

Quantitative tests

35

User interviews

5

EU Country

7

Interactive design

Project overview

BEUC, hired Bonanza Design to conduct a study to test how consumer-facing obligation outlined in Article 6(3)(ii) of the Digital Markets Act (DMA) which requires gatekeepers to offer consumers a choice screen with a list of alternatives service providers for search engines.

Project goal

Determine the optimal choice screen design by analysing consumer behaviour and interaction through data.

Formulate a set of design guidelines on how a natural choice should be designed.

We are a process-driven growth studio, operating on weekly sprints and using lean and agile methodologies

We had generated different ideas and sketched over 80 concepts to reimagine the presentation of the Search Engine Choice Screen.

1450

Quantitative tests

35

User interviews

80+

Ideas and concepts were generated

200h

Used to analysing consumer insights